It’s more than just card protection - American Express Card Defence takes away the stress and hassle if your personal documents, keys or wallet are lost or stolen. If this does happen to you, all you need to do is make one simple phone call (lines open 24 hours a day) and Card Defence will stop all your existing cards and apply for replacements.

Card Defence also provides secure electronic storage for copies of your important documents (such as passport or driving licence) should you need to access this personal information in an emergency.

Benefits at a glance:

• Report lost or stolen cards in one call
• Card Defence will organise replacement cards
• Store copies of passports, driving licences, travel tickets
• Record mobile phone and sim card data
• A key security tag should you lose your keys
• Secure online access 24 hours, 365 days a year
• All household members covered
• Security measures equal to those used by international companies and banks

It protects you and anyone else living at the same address whom you wish to include in your cover. Your spouse, children and other family members can add their details to your account once you have given them access. If you live in a shared house, you can even choose to add your housemates to your membership at no additional cost. You can register your credit, debit and membership cards as well as bank details, important documents and keys. All your most valuable information is stored securely online, thus giving complete peace of mind for you and your household.

Yes. Every 24 seconds a credit card or document is lost or stolen. In the event that you are affected, just one phone call to the Card Defence team will action an immediate cancellation and deactivation of your cards to prevent further loss. In an emergency, you can feel reassured that important documents are just a phone call away. No matter where you are in the world, or what the time zone – Card Defence is open around the clock to offer assistance.

Just £24 will protect you and your household for 13 months. All year round - whether you are an unfortunate victim of theft while Christmas shopping or just forget to pick up your beach-bag when you are on holiday, you can feel reassured that Card Defence will take care of the replacement and protection of your essential cards and documents.

Simply enrol in American Express Card Defence and we will not bill your card for at least 30 days. Should you wish to cancel within this 30 day period, simply let us know and we won’t charge you a penny. Otherwise, your 12 month enrolment will commence from 31 days after you join, effectively giving you 13 months membership for the price of 12!

We accept American Express, Visa or Mastercard online - the yearly subscription will automatically be deducted from your nominated credit card when you register.

The number of documents that you can upload onto your account is almost limitless and so are the situations in which you would be glad you did. The secure website is the perfect storage area for your important or personal documents – quick to upload, easy to maintain and convenient to access. By uploading your documents you can be notified of upcoming renewal dates and benefit from our 24 hour customer service team who can provide you with copies in the event of the originals being lost, damaged or stolen.

When might I need to use this service?

• Booking a holiday or buying a travel visa online? It’s unlikely that you will have the vital passport details to hand, but with a few clicks you can have access to all the information you need, stored in your personal Card Defence account.
• Don’t risk turning up to the airport with an expired passport or travel insurance policy – register their expiry date and we will contact you to remind you when it is time to renew.
• Identity theft is a growing problem in the UK, and if your personal documents were stolen their criminal usage could have a devastating affect on your credit rating and official applications in the future. Whilst little can be done to protect the originals, by storing copies of your birth certificate and personal identification documents online you’ll have extra crucial evidence to support your identity when liaising with the authorities to resolve disputes.
• It’s everyone’s nightmare – turning up to your hotel only to be told that they haven’t received your reservation. And worse, you left the receipt at home as you rushed to beat the bank holiday weekend traffic – what now? One call to the Card Defence team and we will be happy to fax over your receipt to the hotel, at any time of day and to anywhere in the world.
• Your suitcase is packed full enough when you go away – instead of packing all your paperwork, upload all your travel insurance documents to your online Card Defence account before you leave. Should you need to read your policy you can simply print out from the site or have it faxed to your location.

Yes. In order to do this you need to provide us with a signed written request. You are welcome to update your details via your online account, but in order to prevent fraud your bank requests that we provide an original signature when notified of an address change (i.e. not a scan sent by email). For this reason, we have created a form which can be completed online, printed, signed and posted or faxed to us - the form can be downloaded from here, and posted to:

Customer Service team,
American Express Card Defence,
PO BOX 51417,
London,
N17 0YP.

Or alternatively, faxed to us on 0200 200 9904.

Allow up to 5 working days from receipt of your letter by Card Defence, for them to notify all issuers of your change of address. Please note that whilst we action your changes within this time-frame, card issuer procedure for updating customer details varies. This will affect the period of time it takes the card issuer’s own records to change.

Yes, we will inform all your card issuers of your loss and request that they issue you with a replacement card.

Membership or loyalty cards

Card Defence offers the facility to upload membership and loyalty cards, along with your payment cards. These can be relating to gym membership, airlines, supermarket loyalty, schools and colleges - in fact, any cards that you would normally store in your wallet or bags. For this reason, it is often impossible for us to guarantee that the card issuer will always be able to issue an immediate replacement.

To help make the service more efficient and effective, please provide as much information and contact details as you can when you register the card. This will make it easier for us to contact the issuer and arrange where possible, the replacement of your lost cards.

Its easy to redeem Membership Reward points for Card Defence. Make sure that you use your American Express Card when you pay, then visit the website www.americanexpress.co.uk/cdmr for details.

We value your feedback and if you have any comments or complaints about the service, we would ask that you contact us so that we can resolve any problems immediately. However, if you wish to cancel your American Express Card Defence contract you can do so at any time at no cost:

Please be so kind and let our service team know your reason for cancelling.

When you register you will receive a personalised key fob which carries a serial number unique to your Card Defence account (although this serial number is different to your customer number). In the event that you lose your keys, they can be sent to Card Defence who will then return them to you as fast as possible. Please use your Card Defence key fob from now on.

Please note: American Express Card Defence membership provides one key fob per adult over 18 years of age living at the same address. This is subject to a maximum of four per membership.

We are constantly updating and improving this service to give you the best customer experience. We value your feedback as part of this process and would encourage you to email us with any comments or suggestions. Click the link to use the online feedback form or email carddefencefeedback@aexp.com.

Please note that specific questions relating to your account should be directed to our Customer Service Team who can be reached by phoning 0845 408 2965 (Monday to Friday 9 a.m. - 5 p.m.), faxing 0200 200 9904 or emailing support-gb@carddefence.net.